When we purchased Bobby's new phone we signed up for AT&T's DSL service. It was cheaper than what we were currently paying for Time Warner's cable internet, and it was going to give us a $75 rebate on his phone.
We received the box in the mail shortly after, but didn't get around to switching out the equipment until about 2 weeks ago. Since then, we;ve noticed the service is unstable, inconsistent, and poor. This DSL was supposed to be relatively on par with our cable internet, but it was clearly inferior.
Luckily I had yet to cancel my account with Time Warner, making it easy to simply cancel AT&T. Not only was the girl I cancelled with the most competant person I've dealt with in the company, but it was a very easy process with no hoops. She asked the reason I was cancelling, but never tried to talk me out of it.
Seems like AT&T would do much better if there services and the rest of their customer service were that high of quality.